Return & Refund Policy

At GenZGirls, we strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Please review our return and refund policy below:

Returns

You may return any unworn, unwashed, or defective merchandise purchased from GenZGirls within 30 days of delivery for a full refund or exchange. To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] within 30 days of delivery, stating your order number and reason for return. Our support team will assist you promptly.
  2. Pack Your Items: Ensure the items are in their original packaging with all tags attached.
  3. Ship Your Return: Once your return request is approved, you will receive further instructions on how to return the items to us. Please note that customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
  4. Receive Your Refund or Exchange: Once we receive your returned items and inspect them, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refunds

Refunds will be issued for the full purchase price of the returned items, excluding any shipping fees, taxes, or duties paid. Please note that it may take 3-5 business days for the refunded amount to reflect in your account, depending on your financial institution.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange in your return request email. Once we receive your returned item, we will process the exchange and ship the replacement item to you promptly.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to our support team at [email protected]. Our support hours are Monday to Friday, from 09:00 to 17:00 PST. We’re here to assist you every step of the way.

Thank you for shopping at GenZGirls!

GenZGirls Team 444 Alaska Avenue Suite #AON211 Torrance, CA 90503 USA