Frequently Asked Questions (FAQ)
1. What sizes do you offer?
We celebrate diversity and inclusivity at GenZGirls, offering a wide range of sizes from XS to XXL. Check out our size guide for detailed measurements to find your perfect fit.
2. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number on our website’s tracking page or the carrier’s website to see the status of your delivery.
3. What is your return policy?
We want you to love your GenZGirls pieces. If you’re not completely satisfied, you can return your items within 30 days of receipt for a full refund or exchange. Items must be unworn, with tags attached. See our return policy for more details.
4. Do you ship internationally?
Yes, we’re excited to bring GenZGirls style worldwide! International shipping rates and times vary by destination. Please visit our shipping information page for more details.
5. How can I make changes to my order?
If you need to make changes to your order, please contact us at [email protected] as soon as possible. We’ll do our best to accommodate your request, but once an order is processed, we cannot guarantee changes.
6. How do I care for my GenZGirls items?
To keep your Y2K streetwear looking its best, follow the care instructions on the garment label. Most items are machine washable, but we recommend washing on a gentle cycle and laying flat to dry to preserve the quality.
7. Do you have a physical store?
Currently, GenZGirls is exclusively online to keep our collection accessible to Gen Z girls everywhere. Stay tuned for pop-up events and collaborations by following us on social media!
8. How can I stay updated on the latest collections and promotions?
Join our community by signing up for our newsletter and following us on social media. You’ll be the first to know about new arrivals, exclusive offers, and all things GenZGirls.
9. What payment methods do you accept?
We accept a variety of payment methods including major credit cards, PayPal, and more. For a complete list, please check our payment options at checkout.
10. How can I get involved with GenZGirls?
We love collaborating with our community! For partnership or influencer inquiries, please contact us at [email protected]. For careers, check our website for current openings.